BruDog Return & Refund Policy

Last Updated: May 2026

At BruDog, we are committed to providing fresh, high-quality dog food made with care for your pets. Because our products are perishable and made fresh, please review our policy below.

Fresh Food & Perishable Product Policy

Due to the nature of fresh and frozen pet food products, all sales are generally final once an order has been processed or delivered.

We do not accept returns of opened or used food products for safety and quality-control reasons.

Damaged, Incorrect, or Missing Orders

If your order arrives:

• Damaged
• Spoiled
• Incorrect
• Missing items

please contact us within 24 hours of delivery at:

Email: Cooper@brudog.com
Website: BruDog Contact Page

Please include:

• Your order number
• Photos of the issue
• A brief description

If approved, we may offer:

• A replacement product
• Store credit
• A partial or full refund