Terms of service

BruDog Terms of Service

Last Updated: May 2026

Welcome to BruDog. These Terms of Service (“Terms”) govern your use of our website, products, subscriptions, and local delivery services. By using our website or purchasing from BruDog, you agree to these Terms.

1. Overview

BruDog is a local fresh dog food delivery company based in Tualatin, Oregon, providing lightly cooked dog food products and related pet products throughout the Portland metro area.

These Terms apply to all visitors, customers, subscribers, and users of the website.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old
  • You are authorized to use the payment method provided
  • All information submitted is accurate and current

3. Products & Feeding Information

BruDog products are intended for supplemental or complete canine feeding depending on the product purchased.

Pet owners are responsible for:

  • Determining whether our products are appropriate for their dog
  • Transitioning food gradually
  • Monitoring their dog for allergies or sensitivities
  • Consulting their veterinarian regarding medical conditions or dietary concerns

BruDog does not provide veterinary advice.

4. Orders & Payment

All orders are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel orders
  • Limit quantities
  • Correct pricing or listing errors
  • Modify products or pricing at any time without notice

Payments are processed securely through third-party payment providers.

5. Subscription Services

Certain products may be offered as recurring subscriptions.

By enrolling in a subscription, you authorize BruDog to automatically charge your selected payment method according to your chosen delivery frequency.

Customers may manage subscriptions by:

  • Skipping deliveries
  • Pausing subscriptions
  • Updating payment methods
  • Canceling subscriptions

through their customer account before the next billing date.

Once an order has been processed for fulfillment or delivery, it may not be canceled.

6. Delivery

BruDog currently provides local delivery service within select areas of the Portland metro region.

Delivery availability may change at any time.

Customers are responsible for:

  • Providing accurate delivery information
  • Retrieving deliveries promptly
  • Maintaining safe storage conditions after delivery

BruDog is not liable for spoilage or damage occurring after successful delivery.

7. Returns & Refunds

Please review our Return & Refund Policy for information regarding damaged items, incorrect orders, and subscription cancellations.

Because our products are perishable, returns are generally not accepted.

8. Intellectual Property

All content on BruDog including:

  • Logos
  • Branding
  • Product descriptions
  • Images
  • Graphics
  • Website content

is the property of BruDog and may not be copied, reproduced, or distributed without written permission.

9. Limitation of Liability

To the maximum extent permitted by law, BruDog shall not be liable for:

  • Indirect or consequential damages
  • Pet health issues unrelated to product defects
  • Delivery delays outside our control
  • Website interruptions or technical errors

Our maximum liability shall not exceed the amount paid for the affected order.

10. Disclaimer

BruDog products are provided “as is” and “as available.”

We make no guarantees regarding:

  • Specific pet health outcomes
  • Allergy prevention
  • Weight management
  • Veterinary results

Individual results may vary.

11. Privacy

Your use of our website is also governed by our Privacy Policy.

We may collect customer information necessary to:

  • Process orders
  • Deliver products
  • Improve services
  • Communicate regarding subscriptions and promotions

12. Modifications

We reserve the right to update or modify these Terms at any time without prior notice.

Continued use of the website after updates constitutes acceptance of the revised Terms.

13. Governing Law

These Terms shall be governed by the laws of the State of Oregon, without regard to conflict of law principles.

Any disputes arising from these Terms shall be resolved in the appropriate courts located in Oregon.

14. Contact Information

Questions regarding these Terms may be directed to:

Cooper@BruDog.com
Tualatin, Oregon
BruDog.com